The recent history of shopping has been defined by decade-long periods
of dynamic change. The ’80s were the decade of the mall, with the
explosion of malls being built, resulting in shoppers flocking to these
new centers of retail. The ’90s were the decade of the discounters, as
Wal-Mart rolled out their discount shopping experience from their base
in the heartland to both coasts and many other discounters, Target and
Kohl’s among them, following suit. The first decade of the new
millennium is the decade of luxury, with retailers offering an expanded
range of traditional heritage brand luxury to the “classes,” and
retailers serving the mass market offering up new, more affordable
versions of luxury for the “masses.” We are now into the second half
of that decade and the logical question is “What’s next?”
Shopping will
answer this question using the three tools that give marketers and
retailers “future vision” – as discovered by Pam Danziger, president of
marketing consulting and research firm Unity Marketing.
Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience [Hardcover] Reviews
1 Reviews For Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience [Hardcover]
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Saturday, 25, Jun, 2011
Reviewed by : Guest
The recent history of shopping has been defined by decade-long periods of
dynamic change. The ’80s were the decade of the mall, with the explosion
of malls being built, resulting in shoppers flocking to these new centers
of retail. The ’90s were the decade of the discounters, as Wal-Mart rolled
out their discount shopping experience from their base in the heartland to
both coasts and many other discounters, Target and Kohl’s among them,
following suit.
Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience [Hardcover] Reviews
Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience [Hardcover] Reviews
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